Q. How long does it take to install a tracker?
A. It normally takes 1 working day to install a tracker if
the customer provides complete
information required.
Q. What information is required from the customer to install a
Tracker?
A. Please download the Application Form (Form # 001) to review
the information required.
Q. Does tracker work in other cities?
A. Yes. We offer tracking in all major cities and wherever
the GSM Network is available. We also offer a dual network tracker
for Nationwide and Global Coverage even where GSM network is not
Q. Does the insurance company offer a discount if a tracker is
installed in the vehicle?
A. All Insurance companies encourage installation of a
tracker. By installing a tracker the customer gets the benefit of a
reduced premium.
Q. What is the Warranty on a Tracker?
A. Should the tracker unit become inoperative or is faulty by
reason of defective components, workmanship or design within 12
months from the initial installation, Megatech-Trackers will repair
or replace the system, free of charge. This warranty does not apply
if the tracker has been tampered with, or worked on by anyone other
than an authorized personnel, or if the vehicle has been involved in
a collision.
Q. Could a tracker be fitted in all vehicles?
A. Yes, it can be installed in all makes Toyota, Suzuki, Honda,
Hyundai, KIA, Mitsubishi, Daihatsu and even the latest
electronically configured vehicles such as BMW, Mercedes, etc.
Q. Could anyone other than myself have access to my system?
A. Yes, only if you have registered the person with us, and has
an Authorized or Secondary User and he / she is in the knowledge of
the Password.
Q. Does the vehicle have any security identifying features?
A. No.
Q. Can a tracker unit be transferred from one vehicle to another?
A. Yes. Please Contact our Customer service on 111-123-890 and
fill-out an application form (Form # 001).
Q. Could Megatech-Trackers guarantee the recovery of my vehicle?
A. No. We will use our resource to track and immobilize a
vehicle and our car recovery cell will co-ordinate with all relevant
government institutions to assit in the recovery of the vehicle.
Q. What happens if I change my vehicle registration number to a
personalized plate?
A. It is essential to immediately inform Customer Services of
any changes / additions to your vehicle or personal identification /
details.
Q. Is there any cost associated with the recovery?
A. No, all efforts made by Megatech-Trackers Recovery Team (TRT)
carry no costs. However, all false alarms are subject to a charge of
up to Rs. 10,000 per incident.
Q. What happens if my battery is disconnected?
A. In case of a battery tamper, our Car Recovery Team will
respond with the Police immediately. To Avoid any false alarms which
may also cause you embarrassment and inconvenience, pre-informing
our Control Room whenever your car is sent to the workshop, or has
repairs which may require disconnection of the battery.
Q. How do I know my Tracker unit is working?
A. You can simply call the control room on 111-123-890 for your
current location.
Q. What do I do in case my car is Immobilized by Tracker?
A. Please contact the Control Room on 111-123-890 with your
password.
Q. What do I do in case my car is stolen?
A. Please contact our Control Room # 111-123-890 immediately.
The earlier you call us the better we can assist in the recovery of
the vehicle.
Q. What are No-Go Areas or Geo Fenced Areas?
A. Areas that have been defined by Megatech-Trackers at the time
of the purchase and areas that have been defined by the customer.
Q. If a car could not be recovered for any reason, whom should I
subsequently keep in touch with?
A. Keep inquiring from our Customer Service about the progress,
who will also assist you to formally lodge an FIR and subsequently
enquire about its recovery status from the Police and CPLC as well.
|
